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Client Service Representative

Art Sales, Auction Houses
   Location: London
   Salary: On application
Experience: Junior-Mid Level
  Organisation: Christie's
Deadline: 10/03/2019

Overall purpose of the job:

The Client Service Representative represents Christie’s to clients and the general public, embodying the business’ core values and upholding our Client Service Standards. The Representative handles a variety of client queries in person, on telephone, and via email as they relate to all transactional aspects of bidding, buying, selling and locating property in upcoming sales. This position requires active listening, efficient problem-solving, and effective judgment in addressing client queries and escalating issues as appropriate.

Specific duties & responsibilities will include but are not limited to:

  • Handle general client (internal and external) enquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but not limited to, view / auction information, condition report assistance, sale results, Christie’, Christie’s LIVE, and any bidding, payment and account-related matters ​
  • Provide client service support at client facing desks at King Street for Bid/ Registration/Client Service Collections and Payments tasks
  • Provide assistance with Front of House administrative tasks at King Street including, but not limited to, FOH area management, liaising with Security, IT and Facilities
  • Provide client service support for all Evening Sales and appropriate Events
  • Provide client service support remotely, via telephone and email, for Bid/ Registration/Carrier Collection and payment tasks
  • Assist in responding to auction estimate requests via email and Auction Estimate System
  • Assist in gathering and recording Client Comments
  • Process catalogue and subscription orders in person and on telephone
  • Strong awareness of overall business activities and ability to communicate relevant information
  • Other duties as assigned by Manager

Skills/Competencies Required:

  • BA/BS or comparable working experience in client service preferred
  • Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards
  • Ability to work with clients in person and remotely
  • Ability to work professionally and responsibly with all other areas within the business
  • Ability to work well as a team and promote team effectiveness
  • High degree of organization with ability to multi-task, prioritize, and follow up promptly
  • Willingness to accept assignments with positive attitude
  • Desire to learn and take on new challenges
  • Excellent verbal and written presentation skills
  • Commitment to regular and punctual attendance
  • Flexible working hours when required, including evening and weekend sale coverage
  • Excellent general IT skills and ability to learn all Christie’s systems
  • Fluency in a European language, Arabic, Russian or Mandarin desired

Art. World. Jobs.