Art. World. Jobs.

Commercial Systems Support Engineer

Art Museums and Institutions, Digital
   Location: London
   Salary: £22,450+
Experience: Mid Level
  Organisation: Tate
Deadline: 31/03/2019

Tate’s mission is to promote the public understanding and enjoyment of British, Modern and International art. We champion the right to art for everyone and serve as artistically adventurous and culturally inclusive art museums for the UK and the world. We hold the national collection of British art and of modern and contemporary international art; we share and celebrate access to this collection and deepen understanding of its importance.

The Membership & Ticketing Services team is responsible for Tate’s ticketing, membership and group tours sales and customer service functions; we are part of the wider Audiences division, which works to drive audience reach, revenue and reputation, providing an outstanding experience across every part of the visitor journey.

We are seeking a Commercial Systems Support Engineer to provide high-quality specialist technical support to the Membership & Ticketing Services team, resolving hardware and software issues with our business-critical commercial systems. Experienced at providing an IT technical support service within a large and dispersed organisation, you will be the first point of contact for all commercial systems technical support queries, and will work proactively to ensure they provide an efficient and reliable service. You will be an excellent communicator, with the ability to build relationships across teams and with colleagues who may have little technical knowledge. Well-organised and with good prioritisation skills, you will be able to work on your own initiative in a busy environment, occasionally under considerable pressure.

Our team operates seven days a week. This is a full-time post; the successful applicant must be available to work Saturdays and Sundays and either two or three other days a week, to be decided between the post holder and their line manager.

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