Art. World. Jobs.
About the Royal Academy of Arts
Founded in 1768 by a group of artists, the Royal Academy of Arts is an independent charity: we’re still led by great living artists and architects today. We’re celebrating our 250th anniversary year by creating London’s most exciting space for the visual arts. Alongside our incredible new campus, we are renewing our focus on the customers and members who are vital for our success by investing in our people, processes and technical systems.
About this project and position
We call this project the Customer Experience Project, or CX Project. As part of the CX Project, we have implemented a new CRM, ticketing and fundraising system: Tessitura. We’re looking for an experienced database manager to work with our team as we complete the roll-out of this exciting new system. We have around 1.2m visitors a year and have around 100,000 members, so making sure we complete this implementation effectively is an organisational priority. In 2019, we completed our move from Enta (our ticketing system) and Raiser’s Edge (our fundraising and membership CRM system) onto Tessitura.
We’re looking for an enthusiastic and knowledgeable data professional, with experience of working with Tessitura, to support the important task of data cleansing to make sure our new system structures and processes are robust and documented. You’ll also support the wider team with training on Tessitura.
We’re looking for someone who is excited by the possibility of changing the way we do things for the better, to help us serve our customers better and secure our financial health for our next 250 years. You’ll be joining a hard-working and respected team, who enjoy good relationships with colleagues across the organisation. We’ll be supportive and give you the opportunity to try new things. This is a rare chance to work on a transformative project at one of the world’s major art institutions.
Please note that this is a six month fixed term contract
What benefits do we offer
How to apply
To apply for this position, candidates must complete an application form. For further information about this role, and to find our application form, visit our website at: www.royalacademy.org.uk/careers
Closing date for applications: 26 January 2020 (midnight)
Interviews to be held: w/c 3 February 2020
JOB TITLE: Data Manager (6m FTC)
DEPARTMENT: Digital – Data Integrity
REPORTS TO: Head of Data Integrity
Art. World. Jobs.