Founded in 1768 by a group of artists, the Royal Academy of Arts is an independent charity: we’re still led by great living artists and architects today, and our mission is to be a clear, strong voice for art and artists. To celebrate our 250th anniversary, we have unveiled a newly expanded campus, with more galleries, a new lecture theatre and learning centre, more places to eat and drink and improved visitor facilities.
About the Position
Recently we have also been investing in digital, delivering a range of products and services to help deliver our mission, improve our visitor experience and increase our revenue. These include designing, building and maintaining the award-winning RA website; creating new ways to explore our collection online; and selling the world-famous Summer Exhibition online; all the way through to digital signage systems and maps or internal tools for our exhibitions team to manage artwork loans. Digital is increasingly important to the RA, and we are now looking for a Product Manager to help optimise and build on our current product base and deliver a diverse range of new projects.
You’ll be joining a friendly, skilled and respected team who are passionate about the opportunities that digital media offers to our visitors, both on and off site. As a senior member of the Product Management team you will work closely with our team of internal developers, team up with a range of stakeholders from across the RA, and manage and partner with external agencies.
As well as rewarding challenges and a supportive and creative atmosphere, you’ll enjoy a range of staff benefits including: a generous pension scheme and annual leave; free art history and life drawing classes; a staff choir, running and craft clubs; and free entry with your RA staff pass to many leading museums and art galleries in London and New York.
The benefits we offer
A very generous pension, contributing up to 10% of your salary into a defined contribution scheme
In addition to 25 days’ holiday and 8 days’ bank holiday each year, we close between Christmas Eve and New Year, allowing staff additional paid leave
Staff are encouraged to attend free History of Art and life drawing classes on site
We also have a staff choir, running club and craft club
Best of all, we have reciprocal agreements with many leading museums and art galleries in London and New York that enable you to enter for free with your staff pass.
Closing date for applications: 28 October 2018 (Midnight)
Interviews to be held: Week commencing 5th November 2018
Lead, roadmap and help plan and deliver digital products. Use data to make informed choices and plan out digital strategy. Communicate with and manage stakeholders across the RA to understand requirements and deliver products which deliver for the RA and our users.
This is a broad role requiring a range of skills and abilities. We welcome a diversity of skills and experience in the team, and the right candidate will have the opportunity to ‘make the role their own’. The RA is in an exciting period of change, both in our activities and our technology, so the role will likely develop rapidly and we’re looking for someone ready to shape that change.
As with any job description, we don’t expect you to be able to cover all of these points, but we’ll be keen to see how you have responded in similar situation. We’ll work with the right candidate to expand on their current skillset.
Optimise our digital products to help achieve the RA’s artistic and business goals, identifying and meeting user needs to maximise the return on our investment. Reliable data and research is vital to our digital strategy; this role will require working with analytics and presenting compelling arguments based on informed research.
Work with stakeholders across the RA (for example: eCommerce Manager, Head of Collections, Visitor and Friends Experience Team, Summer Exhibition Manager) to understand their users, needs and requirements and then prioritise, plan and deliver digital products based around those findings.
Help to set and deliver a vision for the RA’s digital products and ongoing feature updates along with the Digital Director, Head of Digital Content, Strategy Team and Tech Lead.
Work alongside the Technical Lead to manage the week to week workflow for the internal dev team (currently we work in weekly sprints and use Jira). Typical products and projects might include:
Complete rebuild and redesign of the RA Collection online, inviting new audiences to explore while maintaining ‘gold standard’ services for experts
Redesigning and rebuilding our online ticketing and membership pathways
Putting artwork for sale online in the Summer Exhibition for the first time
Building a system for managing the thousands of relationships we have with artwork lenders and artists, that help to create our incredibly popular exhibitions
Conduct research into our market, wider trends affecting our users and the user needs that the RA can solve. Liaise and share with other cultural organisations the way we address digital solutions.
Product communication and evangelisation – making sure that everyone involved (from curators to developers) understands the vision behind our digital products and their role in creating something which works beautifully
Assimilate significant amounts of information – feedback from visitors or customers, quantitative data from our web analytics, research reports, market trends and statistics – and digesting/translating for different audiences.
Understand and optimise customer flow – all the way from landing on the website, learning about opening and access through to purchasing tickets and cross selling.
Work with external agencies and consultants for specific, usually externally funded projects. Help them understand the RA vision and requirements.
Other duties as set out by the Digital Director. You’ll need to be flexible for this role; from conducting training or user research, to mocking up UX diagrams, to organising relevant signage or digital interpretation screens with IT, marketing and production colleagues.
PERSON SPECIFICATION: DESIRABLE QUALITIES AND SKILLS
Experience working in digital product development, from strategic planning and discovery to product launch and ongoing management, including iterative improvement
Experience of Scrum and Agile methodologies and working closely with cross-functional teams in sprints
Requirement gathering from external and internal users, using interviews, questionnaires, workshops and other tools
Dealing with data – ideally with experience of Google Analytics along with other tools such as Hotjar and Qualaroo. Some understanding of BI tools like Google Data Studio would be helpful.
Managing external providers, from UX, product development and design agencies through to freelance developers
Experience of working in cross-functional teams, from subject matter experts and content creators to designers and developers
Experience working in a cultural/media/arts environment would be a plus, but is far from essential
Understanding or experience in ecommerce/online ticketing, loyalty or membership schemes would be a plus. (We are currently implementing Tessitura, and we also use Magento but experience of any similar systems is useful)
A focus on delivering workable and relevant digital solutions
Fluency with technology and how it can be used to solve complex user and business problems
A good understanding of digital design and UX, and how principles can be applied to create great products
Ability to negotiate complex stakeholder environments skilfully and tactfully
Excellent horizon-scanner, with highly-developed project- and risk-management skills
Ability to interact confidently and effectively as an intelligent and highly credible partner/customer with technical and subject-matter experts both in-house and externally
A focus on evidence-based decision-making, especially using customer insight to guide product owners in the direction that best serves the RA’s users.
Effective management of team dynamics when working across organisational boundaries.
Affinity with the brand and charitable objectives of the Royal Academy
ARTSODA Art. World. Jobs.
Apply for: Digital Product Manager/Senior Digital Product Manager
Get the latest ARTSODA vacancies, straight in your inbox
Don't miss another opportunity, simply fill in your details below and we'll email you when new vacancies comes in.
Privacy and cookies policy
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
(b) Information that you provide to us when registering with our website including your email address and other personal details
(c) Information that you provide when you provide when applying or expressing interest in an advertised vacancies or completing your profile on our website including your name, profile pictures, gender, date of birth, address details, interests and employment details
(d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address
(e) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use
(f) Information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication
(g) Any other personal information that you choose to send to us; and provide details of other personal information collected.
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) Administer our website and business
(b) Personalise our website for you
(c) Enable your use of the services available on our website including the ability to express interest in or apply for listed vacancies and only where required and with your express consent will transfer your personal details and any attachments to the appropriate recruiter.
(d) Send you email notifications that you have specifically requested
(e) Send you our email newsletter, if you have requested it. You can inform us at any time if you no longer require the newsletter
(f) Send you marketing communications relating to our business, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications
(g) Provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information
(h) Deal with enquiries and complaints made by or about you relating to our website
(i) Keep our website secure and prevent fraud
(j) Other uses
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any ongoing or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention
(d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America.
5.3 Personal information that you publish on our website or submit for transfer to recruiters may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) To the extent that we are required to do so by law;
(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure password- and firewall-protected servers.
7.3 All electronic financial transactions entered into through our website will be protected by standard and proven encryption technology protocols.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password except when you log in to our website.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) The supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. About cookies
12.1 A cookie is a file containing an identifier, a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
13. Our cookies
13.1 We use both session and persistent cookies on our website.
The names of the cookies that we use on our website and the purposes for which they are used are set out below.
14. Analytics cookies
14.1 We use Google Analytics Universal to analyse the use of our website.
14.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
14.3 The information generated relating to our website is used to create reports about the use of our website.
15. Blocking cookies
16.1 Most browsers allow you to refuse to accept cookies; for example:
(a) In Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) In Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and un-ticking "Accept cookies from sites"; and
(c) In Chrome, you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
16.2 Blocking all cookies will have a negative impact upon the usability of many websites.
16.3 If you block cookies, you will not be able to use all the features on our website.
17. Deleting cookies
17.1 You can delete cookies already stored on your computer; for example:
(a) In Internet Explorer, you must manually delete cookie files you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11;
(b) In Firefox you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) In Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
17.2 Deleting cookies will have a negative impact on the usability of many websites.
18. Data protection registration
18.1 We are registered as a data controller with the UK Information Commissioner's Office.
19. Our details
19.1 This website is owned and operated by Artsoda Media Ltd., a company registered in England charity (number 10897417). Our trading address is 15 Stratton St., Mayfair, London, W1J 8LQ, UK. If you have any other questions about this policy, you can write to us at our head office or email email@example.com or call us on +442030360031.