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Global Corporate Travel Operations Manager

Christie's
Auction Houses
   Location: London
   Salary: On application
Experience: 3 years +
  Organisation: Christie's
Deadline: 23/11/2018

Primary function:
This role is expected to oversee global corporate travel activities, alongside managing and closely monitoring the performance of all travel related vendors.  They will support the development of strategic corporate travel policies and processes, and be expected to provide regular reporting on all travel activities to management.  This person must ensure Christie’s colleagues receive a simple and efficient user experience when procuring and fulfilling any travel arrangements, and provide on-hand administrative support when required.  To ensure Christie’s gains the best value for money and high-touch service from vendors, knowledge of the corporate travel industry and current market rates is required.

Key Responsibilities/Tasks:
(Duties include but are not limited to the following)

  • Act as principal liaison between travel industry vendors and the business
  • Develop excellent knowledge of Christie’s global travel requirements to ensure vendor partners provide a safe, efficient and high touch service
  • Monitor and analyse the types of travel enquiries, bookings, changes and cancellations
  • Compile, analyse and interpret all travel related expenditure into a logical format, to be discussed regularly with Senior stakeholders, managers and finance
  • Monitor travel activity and spend, and lead on opportunities to negotiate preferential travel rates
  • Collaborate with our preferred travel related vendors and lead on procurement process at renewal
  • Advise on travel documents, insurance and visas
  • Handle credit card programs, charges and administer invoices, purchase orders and billing
  • Ensure compliance in all aspects of travel with regards to our policies and health and safety
  • Ensure all ways of working and system enhancements are developed with full compliance of all local and international regulations
  • Be prepared to provide on-hand administrative and technical support when required
  • Support colleagues globally with the smooth implementation of global initiatives at a regional level, whilst ensuring there is an appropriate level of on-hand, administrative and technical support
  • Ensure useful guidelines are readily available for staff to navigate online booking systems & Mobile Apps
  • Conduct regular analysis of corporate travel operations, processes and procedures, to ensure continuous improvement
  • Any other tasks as assigned by Manager

Skills/Competencies Required:

  • 3-5 Years corporate travel industry experience (either in –house or in-agency)
  • Educated to degree level or with equivalent work experience
  • Experience of working with clients in the art industry or a luxury brand desirable but not essential
  • Knowledge of international travel regulations, customs and currencies
  • Demonstrate analytical mindset with ability to analyse data and produce reports
  • Well organised and reliable
  • Commercially minded with a customer oriented approach
  • Excellent professional communication and interpersonal skills both internally and externally
  • Proven ability to work independently with minor supervision
  • Flexible team player with initiative
  • Proficient computer skills, knowledge of Christie’s internal systems helpful (MS Word, Excel, PowerPoint)
  • Knowledge of at least one European language desirable but not essential

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