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Head of Product, Internal Digital Experiences – CTG London

Christie's
Art Marketing and PR, Auction Houses, Digital
   Location: London
   Salary: DOE
Experience: 10 years +
  Organisation: Christie's
Deadline: 22/03/2020

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this over 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.

The Role

We are looking for a new Head of Product to lead the product management teams overseeing the creation and delivery of products to enrich our workplace. As Christie’s undertakes a digital evolution this is an important role to ensure we continue to improve how our business operates through digital and mobile offerings. Importantly, a key focus is ensuring our Specialists and Sale Departments are working with best in class tools, tailored to their needs.

The Head of Product is the primary driver of the group’s vision, responsible for identifying opportunities that lead to the creation and growth of products through innovation, while still maintaining the fundamental business goals/priorities. We are looking for a highly passionate, self-motivated and driven individual who has a strong understanding of product, project and solution delivery. You will guide the product teams through end to end projects. This is both a hands-on and managerial role and the successful candidate may also be expected to be hands on with scoping, design and UX projects. The successful Head of Product will take ownership of the evolution of digital and mobile tools to enable our colleagues and should have proven experience working on large scale products. This will include the introduction of collaboration tools and tailored role-based experiences which underpin major programmes of work, while driving efficiency and adoption. As an excellent communicator, you will collaborate with departments across the company to understand their unique challenges and champion the role a digital workplace can play in our commercial success.

Using your open and collaborative working style, you will be responsible for overseeing the governance of product design, roadmaps and delivery, ensuring business alignment and stakeholder engagement at every stage of the journey. The role will involve working closely with key departments and stakeholder groups throughout the organization and proactively communicate tailored messages to different audiences about products in your remit for a range of forums and audiences. You will need to be proactive, have good analytical skills with excellent attention to detail, love daily challenges and thrive under positive pressure.

Specific duties & responsibilities will include but are not limited to

  • Capture the tactical and strategic enterprise goals and provide traceability through the organization and are mapped to metrics that provide ongoing governance
  • Build and maintain excellent working relationships with Christie’s Product Owners, other Heads of Product and the Architecture group, ensuring a collaborative approach to product delivery so you proactively represent and advocate them and the products they oversee
  • Combine your business expertise with the technical capabilities in your group to create content and reference materials to support communications, governance, business engagement and change management activities for technology products, across Christie’s business
  • Support the annual budgeting process for your Products and provide guidance to the team of Product Owners in annual product and vendor budgeting
  • Support the management of vendor SLAs related to the ongoing delivery and support of your Products
  • Take smart risks to push the team forward
  • Maintain the very high standard of design work that already exists within in the product teams
  • Guide Product Owners on best practice to translate solution and design concepts into user flows, wireframes, mock ups and prototypes
  • Mentor the team and maintain a collaborative and positive work environment
  • As an experienced people manager, you will embrace the philosophy of radical candour. You will ensure your team’s development and career paths are understood and there are clear development plans and opportunities
  • Advocate for the technology solutions in your area and increase their visibility across the company through the forums/department meetings/debriefs you attend
  • Leverage your business expertise and acumen to collaborate with your group on the development of business cases, benefits tracking, project initiation documentation and other project artefacts
  • Lead key technology steering committees and governance forums
  • Develop and maintain a business friendly ‘plan on a page’ style roadmaps for Christie’s Technology Group and provide continuous oversite of it for the technology delivery teams within your domain and their dependecies
  • Participate in 3rd party vendor governance forums to ensure there is a feedback loop to and from the business
  • Maintain oversite of the project planning and cross stream dependency management to ensure your group are delivering on their commitments
  • Run procurement processes to acquire new products, vendors and technologies when required

The Candidate

  • Degree in Business Administration, Art Business or similar – MBA preferred
  • 5 years + of experience in Leadership roles, associate director or higher, in a project or governance centred role with a global focus
  • 10 years + of experience in marketing, technology and/or project roles in a matrix management environment
  • Previous experience in the Art market would be an advantage
  • You must be inspirational and have evidence of past success in developing internal tools which improve the efficiency of an organisation
  • Display previous experience of managing a team to successfully deliver a product offering that contributes towards ROI/success criteria
  • Experience as a project or programme manager with experience on multi-stream delivery
  • Extensive experience as a Product Owner, Senior Product Manager or Senior Project Manager looking after multiple teams or workstreams
  • Experience shaping sales, operations and staff engagement initiatives
  • Ability to ensure the product streams are running efficiently and effectively
  • Strong stakeholder engagement skills, with proven ability to effectively build and manage senior relationships
  • Fantastic communication both written and verbal
  • Proven ability to lead, motivate and manage a team, with strong team leadership skills
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
  • The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
  • The ability to apply architectural principles to business solutions
  • The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues
  • The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
  • Extensive experience planning and deploying both business and IT initiatives
  • Highly commercial, analytical and results driven operating style
  • Proven ability to manage 3rd party vendor budgets and performance
  • Demonstrable experience of strategy and business plan development
  • Proven ability to prepare, understand, present and manage financial data
  • Experience working with geographically dispersed teams
  • Previous ownership of P&L would be an advantage
  • Demonstrated experience leading change across multiple business areas and/or geographies

The Benefits

  • Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
  • 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
  • Life Insurance – 3x base salary up to $400k (100% paid by Christie’s)
  • Disability Insurance (100% paid by Christie’s)
  • Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
  • Onsite weekly yoga class
  • Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $520 per year
  • Annual Discretionary Performance Bonus Plan
  • Commuter Benefits – Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
  • Back Up Child & Elder Care –  up to 10 days of back-up Child or Elder Care through Bright Horizons
  • CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
  • Perks and Discounts through Zo and Plum Benefits   

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