Art. World. Jobs.

Expired Vacancy
Onsite Membership Sales Supervisor

Royal Academy of Arts
, ,
Deadline: 25 September 2018

Please note that this vacancy has expired and you can no longer apply.

About the Royal Academy of Arts

The Royal Academy of Arts (RA) is one of the UK’s foremost arts institutions, whose purpose is to be a clear, strong voice for art and artists. Our public programme promotes the creation, study and enjoyment of art to a wide range of audiences through exhibitions, education and debate.

We recently unveiled our expanded campus in the heart of Piccadilly, in celebration of our 250th anniversary.  A major building project has completely refurbished one part of the campus and linked our two main buildings, Burlington House and 6, Burlington Gardens, through a scheme architected by David Chipperfield RA.

About this role

Visitors, members and supporters are the life-blood of the Royal Academy. The Friends of the Royal Academy is one of the largest schemes of its kind; with nearly 97,000 members. Its continued success and growth is essential for the Royal Academy to operate and fulfil its vision to be a clear, strong voice for art and artists. As well as the Friends scheme, the Royal Academy has many other loyalty membership schemes including RA250 Friends and RA250 Supporters and membership to the Academicians’ Room. This role requires a highly engaged, confident and target driven sales person to capitalise on the footfall onsite to primarily convert new audiences to our loyalty suite of products but also to assist in the retention and engagement of existing audiences.

About you

Only candidates with previous experience of face to face recruitment and telephone sales will be considered. You must be exceptionally well presented, articulate, professional, friendly and possess the ability to interact with a variety of people.

You will be required to work 5 days across a 7 day pattern. Availability to work evenings and bank holidays is also required.

The benefits we offer

  • A very generous pension, contributing up to 10% of your salary into a defined contribution scheme
  • In addition to 25 days’ holiday and 8 days’ bank holiday each year, we close between Christmas Eve and New Year, allowing staff additional paid leave
  • Staff are encouraged to attend free History of Art and life drawing classes on site
  • We also have a staff choir, running club and craft club
  • Best of all, we have reciprocal agreements with many leading museums and art galleries in London and New York that enable you to enter for free with your staff pass.


Closing date for applications: 25 September 2018 (midnight)

Interviews to be held w/c:        1 October 2018


Main Objectives

  • Be a leader in the growth of all loyalty membership schemes primarily through face to face acquisition as well as on the telephone, in person and in writing.
  • Work with the Senior Loyalty Manager and Head of Loyalty and Partnerships to implement a face to face acquisition campaign in order to achieve weekly, monthly, quarterly and yearly targets as well as targets per exhibition.
  • Train, coach and motivate Membership Assistants and Front of House teams to confidently sell and upsell membership products.
  • Give a welcoming, efficient, knowledgeable and customer focused service, promoting the Royal Academy of Arts and loyalty membership programme including Friends memberships, RA250 memberships and membership to the Academicians’ Room to both current and potential new members. This would also include new loyalty membership products where applicable.
  • To be an ambassador for Gift Aid


  1. Support the Senior Loyalty manager and Head of Loyalty and Partnerships to implement the onsite acquisition strategy for the loyalty membership scheme.
  2. Organise an effective rota for yourself in conjunction with the Membership Assistants rota to fulfil a 7 day operation.
  3. Provide sales training support to Membership Assistants and Front of House teams.
  4. Use all opportunities onsite to grow our income, by promoting the benefits of our membership products, raising the awareness of Gift Aid and the importance of Gift Aid to a non-government funded charity like the Royal Academy, and help promote campaigns.
  5. Use your experience within membership sales to attract new audiences to the loyalty scheme while maintaining existing audience loyalty to the Royal Academy.
  6. Work alongside the Visitor Experience Duty Managers to ensure you are aware of visitor volumes and special openings and closures of areas within the building on a daily basis.
  7. As required provide support to the loyalty membership scheme by processing memberships, answering a range of enquiries by telephone and welcoming members on the Friends desk
  8. Assist and support other front of house duties like ticketing and visitor services.
  9. Undertake any other duty which may reasonably be allocated by the, Senior Loyalty Manager, Head of Loyalty and Partnerships, Head of Visitor & Friends Experience or other senior officers
  10. Ensure that Health and Safety policies, procedures and regulations are known, understood and complied with by you, the team and all others who work with the team.
  11. Be an ambassador for the Royal Academy, our Friends and Visitors at all times.


Personal Specification

  • An exceptional sales person confident in approaching and selling to all visitors.
  • Previous experience of face to face recruitment, telephone sales and providing excellence in customer service in a demanding and target driven environment.
  • Experience in coaching and mentoring individuals in a sales environment.
  • Excellent communication skills: patience, tact, confident manner, good listener, articulate, quick-thinker.
  • Experience of working in a membership sales environment (preferably institutions, hospitality or tourism).
  • Excellent command of English, written and oral communications skills: ability to answer customer enquiries to a high standard in writing, in person and on the telephone.
  • Ability and willingness to take a pro-active approach to frontline work – seeking out relevant information, suggesting different ways of working, implementing different systems. Resilient and positive attitude.
  • Good interpersonal skills: act as friendly, warm point of contact to members. Ability to relate to many different/diverse people. Enthusiastic and authentic approach to providing first class customer service.
  • Polished and presentable with an excellent telephone manner.
  • Good team-player: willingness to work closely with colleagues in providing a high-quality of service – willingness to provide cover at short-notice, make and accept suggestions for changing working practice. Flexible, adaptable and helpful approach to work: willingness to work weekends, additional hours and assist at evening events.
  • Highly computer literate – with excellent knowledge and experience of MS Office. Experience of databases essential, use of Raiser’s Edge database would be an advantage.

Art. World. Jobs.