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Patrons Officer (Maternity Cover)

Royal Academy of Arts
Art Marketing and PR, Art Museums and Institutions, Art Sales
   Location: London
   Salary: Up to £24,000
Experience: Junior Level
  Organisation: Royal Academy of Arts
Deadline: 15/05/2019

About the Royal Academy of Arts

The Royal Academy of Arts is one of the UK’s foremost arts institutions and our vision is to be a clear, strong voice for art and artists. It is a particularly exciting time in our history. A series of recent, major investments have transformed our physical and digital infrastructure and our public offer, coinciding with our 250th anniversary in 2018. An ambitious ‘Masterplan’ by David Chipperfield RA has redeveloped our 2.5-acre campus in Mayfair, uniting our two buildings, providing refurbished galleries for the display of art and architecture, a state-of-the-art auditorium, a new learning centre and dedicated Collections gallery, and enabling greater public visibility of our art school at the heart of the Academy. Alongside this exciting change to our buildings, we’re modernising our digital systems and improving the ways we serve our customers, both at the campus and on our website.

About the Development Department and the Patrons Team

The Development Department plays a vital role in the success and growth of the Royal Academy of Arts as a dynamic and independent institution. With no funding from the public purse, we are very reliant on our Development team to secure major funding, nearly £20m in annual revenue funding, as well as significant capital requirements through an innovative and subtle approach to fundraising.

Our history is a distinctive one and it was the support of a Patron over 250 years ago which enabled the RA to be founded. To this day Patrons continue their support contributing nearly £1,500,000 annually. In exchange, Patrons are provided with an exclusive programme of events organised by the Patrons team. Inspired by the exhibitions in the galleries and including interaction with the Academy’s artists, Royal Academicians and RA Schools students, Patrons’ events also include visits to the best private collections London has to offer, artist’s studios and galleries.

We are now looking for a talented and experienced Patrons Officer to join the team and help realise the ambitions of this world renowned institution.

About You

You will be an experienced officer, with a polished, professional and ‘can-do’ manner.  Socially confident and well-presented, you will possess first-class communication skills along with a razor-sharp attention to detail. You will be extremely well-organised and methodical with the ability to prioritise tasks.  Well-honed IT skills together with database knowledge (preferably Tessitura) are essential, and you must have a genuine interest in the visual arts and fundraising.

The benefits we offer

  • A generous pension, contributing up to 10% of your salary into a defined contribution scheme
  • Along with 25 days’ holiday and 8 bank holidays each year (pro rata), we close between Christmas Eve and New Year, allowing staff additional paid leave
  • Staff are encouraged to attend free History of Art and life drawing classes on site
  • We also have a staff choir, running and craft clubs
  • Best of all, we have reciprocal agreements with many leading museums and art galleries in London and New York that enable you to enter for free with your staff pass.


Closing date for applications:  15th May 2019

Interviews to be held: w/c 20th May 2019


Job title:                   Patrons Officer
Department:             Development Department
Reports to:               Senior Patrons Manager



  • To assist and provide comprehensive administrative support to the Patron Team in the successful recruitment, stewardship and retention of Patrons of the Royal Academy of Arts.


  • Act as the first point of contact for Patrons/Prospects on the phone and via the Patrons office’s general email address and manage those enquiries, forwarding details to the relevant member of the team.
  • Actively work with current Patrons on renewals and recruit prospective Patrons who come through general inquiries, developing relationships and further support.
  • Responsible for the administration and financials related to all Patrons memberships. From co-ordinating monthly renewal letters to processing renewal memberships and handling all direct debit processes.
  • Work with Patrons Managers to ensure all Patrons and prospects records on database (currently Raisers Edge – RE) are regularly and accurately updated.
  • This role will be the main point of contact for the team in managing the migration from RE to the new database, Tessitura.
  • With the help of the Patrons team and the Tessitura team, update current membership protocols/ gift processing in due course to ensure correct procedures are in place once a new database (Tessitura) is in place.
  • Produce reports from Development database (currently Raisers Edge) as requested by the Patrons Team.
  • Working with the Patrons Event Manager, organise responses for all Patrons events, including overseas tours, and ensure that the Development Database (currently Raiser’s Edge), and Patrons Team diaries are up-to-date at all times
  • Co-ordinating with the Patrons Event Manager, attend Patron events as necessary to ensure events are run to schedule and Patrons/guests requirements are fully met.
  • Working with Patron Event Manager ensure invoices for expenditure are processed in an accurate and timely manner and all financial procedures, including membership administration and income recording, are adhered to.
  • Collate and organise items, and produce in collaboration with the Comms Team, the Patron E-news.
  • Ensure all Patrons accreditation details are effectively administered and updated as required for RA publications.
  • This role is the main contact for the organisation of reciprocal visits with our colleagues in London and International Arts organisations.
  • Liaise with the RA’s Senior Volunteers to monitor email correspondence and invitations for exhibition private views.
  • Liaise with Royal Academy departments to record attendance of any Patrons at any external/off site events.
  • Comply with all relevant Health & Safety policies, procedures and regulations and take appropriate and reasonable care for the safety of colleagues and visitors to the Academy.
  • Undertake any other duty which may reasonably be allocated by the Patrons Managers or Head of Patrons.


  • Relevant administration experience – preferably gained in a fundraising environment in an arts or charitable institution
  • Excellent interpersonal and communication skills: attention to detail and accuracy in written work essential
  • Good telephone manner:  to ascertain nature of enquiry, taking and forwarding messages, dealing with urgent or unexpected demands and confident in dealing with mid to high level donors
  • Ability to prioritise tasks in an effective and timely manner as required with an understanding of deadlines
  • Team player: sharing and building on ideas, ability to take the initiative on occasion as well as joining and supporting other initiatives.
  • Must have a flexible and energetic approach to work and be prepared to work to tight schedules and under pressure.
  • Competence in use of all MS Office applications including Excel together with some knowledge of databases. Specific knowledge of Raiser’s Edge database would be an advantage.
  • Must be able to work in a demanding and fluid environment where demands and requirements are unpredictable and prone to last minute changes.
  • A good working knowledge of Gift Aid would be an advantage.
  • Active interest in, and knowledge of, the visual arts and architecture and a good knowledge of the Royal Academy


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