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Relationship Manager, Client Solutions – CTG London

Christie's
Art Finance, Art Law, Art Sales, Auction Houses
   Location: London
   Salary: DOE
Experience: 10 years+
  Organisation: Chrsitie's
Deadline: 08/03/2020

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this over 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.

The Role

The Relationship Manager for Client Solutions role is a critical bridge between technology leadership and Christie’s business leadership and executive.

Overseeing the alignment of technology deliverables against business outcomes across the CTG product teams, the relationship manager for client solutions will provide a business-centric, governance perspective to ensure that product and architecture delivery remains aligned with business expectation on timelines, benefits and outcomes. The head of client solutions will actively support the wider CTG group in maintaining balance between delivery responsiveness, quality assurance, flexibility of delivery and return on investment, ensuring the business enjoy quality deliverables which deliver against their benefits case. This role will lead business and technology governance forums and form part of the technology leadership team overseeing vendor governance and performance.

This role spans all client facing solutions with the main stakeholder groups will be Marketing and Christie’s Business Getters.

Specific duties & responsibilities will include but are not limited to

  • Build and maintain strong relationships across business areas in Christie’s through excellent communication and business knowledge
  • Build and maintain excellent working relationships with Christie’s Product Owners, Heads of Product and the Architecture group, ensuring a collaborative approach to product delivery so you proactively represent and advocate them and the products they oversee
  • Combine your business expertise with the technical capabilities in your group to create content and reference materials to support communications, governance, business engagement and change management activities for technology products, across Christie’s business
  • Advocate for the technology solutions in your area and increase their visibility across the company through the forums/department meetings/debriefs you attend
  • Leverage your business expertise and acumen to collaborate with your group on the development of business cases, benefits tracking, project initiation documentation and other project artifacts
  • Lead key technology steering committees and governance forums
  • Develop and maintain a business friendly ‘plan on a page’ style road maps for CTG and provide continuous oversite of it for the technology delivery teams within your domain
  • Participate in 3rd party vendor governance forums to ensure there is a feedback loop to and from the business
  • Develop content with product group members to support heads of product and product owners in presenting options and solution proposals to the business. Support the continued communication of decisions to ensure continued support for those decisions
  • A willingness to learn about technology and participate in industry forums to develop a wider view of ‘the possible’
  • Participate in solution and leadership forums with a spirit of collaboration, transparency and constructive, professional challenge

The Candidate

  • Degree in Business Administration, Art Business or similar – MBA preferred
  • 5 years + of experience in Leadership roles, associate director or higher, in a project or governance centred role with a global focus
  • 10 years + of experience in marketing, technology and/or project roles in a matrix management environment
  • Previous experience in an Art Auction house, with expertise in the key client interactions, specialist interactions and marketing activities which drive the business
  • Previous experience of participating in Specialist Department sale activities, selling the sale or consignment
  • An understanding of the marketing funnel and an awareness of digital and omni channel marketing experiences
  • Demonstrated experience in partnering with technology groups on projects or as a subject matter expert, on major transformations or large scale projects
  • An understanding of the software development lifecycle and basic knowledge of delivery methodologies
  • Demonstrated experience leading change across multiple business areas and/or geographies
  • Experience working with geographically dispersed teams

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