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Senior Visitor Experience Manager

Art Marketing and PR, Art Museums and Institutions
   Location: London
   Salary: £36,695
Experience: Mid-Senior Level
  Organisation: Tate
Deadline: 27/06/2019

Tate is seeking exceptional candidates for the role of Senior Visitor Experience Manager (Tate Britain). This is a hugely exciting opportunity for a proven operational manager to join our team and lead the on-site delivery of a truly world class, inspiring, engaging and inclusive cultural visitor experience.

Tate aims to be the most artistically adventurous and culturally inclusive global art museum. You will help make this happen by managing large-scale front of house operations in a fast-changing exhibitions and events environment, engaging a wide variety of audiences.
Tate Britain welcomes over 1.3 million visitors per year. In this role you will manage the Visitor Experience team, working alongside the Senior Visitor Experience Manager for Tate Modern, and the Senior Volunteers Manager. You will be responsible for delivering consistently high standards of visitor experience and site operation, participating in the planning and delivery of on-site events and activities and playing a leading role in the on-going development of our visitor engagement plan.

You will bring a range of experience having managed large customer service or events teams. You will have outstanding operations management expertise, and a proven understanding of what it takes to manage and motivate a large team of people to deliver an excellent customer experience. You will be highly organised, clear thinking and able to balance multiple demands from a diverse range of stakeholders. An experienced people manager with a track record of creating and fostering a high-performance culture, you will be comfortable working collaboratively with colleagues across Tate’s visitor facing teams to deliver a seamless visitor experience.

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