The Royal Academy of Arts is one of the UK’s foremost arts institutions and our vision is to be a clear, strong voice for art and artists. We are an innovative, forward-looking and commercially astute organisation that receives no government operating subsidy. It is a particularly exciting time in our history. We recently embarked upon a series of major investments that have transformed our physical and digital infrastructure and our public offer; delivered in time for our 250th anniversary last year. An ambitious ‘Masterplan’ by David Chipperfield RA redeveloped our 2.5-acre campus in Mayfair, uniting our two buildings and providing refurbished galleries for the display of art and architecture, a state-of-the-art auditorium, a new learning centre and a dedicated Collections gallery in Burlington Gardens, and enabling greater public visibility of the art school at the heart of the Academy.
About this position
The Royal Academy has approximately 170 volunteers supporting a number of activities, from assisting with events and giving tours, to exploring our exhibitions with school children. This role will lead on consolidating sustainable and meaningful volunteer and work experience opportunities across the Academy and identify areas to improve and innovate volunteer involvement.
Talented, motivated and hard-working, you will have a minimum of 2 years’ experience in developing and implementing volunteer strategies, ideally in a heritage, culture or arts setting. A highly efficient administrator, you will possess well-honed organisational skills, exceptional attention to detail and the ability to prioritise effectively.
Passionate and acting as an advocate for change, you must be able to demonstrate first class communication skills, both written and spoken. You will be confident, persuasive, collaborative and diplomatic in your approach which will enable you to build effective working relationships with colleagues and volunteers.
An experienced recruiter, you will be comfortable leading fair selection processes and be able to demonstrate success in reaching a wide range of people to better reflect the demographics of London.
You will be highly computer literate, with experience of databases, and a strong grasp of social media. A flexible approach to work is also essential and you must be available to work occasional evenings and weekends to help support the delivery of training workshops and volunteer events.
What benefits do we offer?
We offer a very generous pension scheme, contributing up to 10% of your salary into a defined contribution scheme.
In addition to 25 days’ holiday and 8 public holidays each year, we close between Christmas Eve and New Year, allowing staff further paid leave.
We encourage staff to attend free History of Art and life drawing classes on site. We also have a staff choir, staff gallery and running and craft clubs. Best of all, we have reciprocal agreements with many leading museums and art galleries in London and New York, enabling you to enter for free with your staff pass.
Closing date for applications: 16 June 2019 (midnight)
Provide accurate administrative support to ensure the smooth running of volunteer involvement across the Academy.
Lead on volunteer involvement across the RA. Review policies and implement volunteer strategy, ensure best practice volunteer management and support the needs of managers working with volunteers.
Be an advocate for the active involvement of volunteers across the RA’s different departments, working with departments to maintain high levels of volunteer engagement and develop new, innovative volunteer opportunities.
Be the super user for the RA’s Volunteer Management System, Better Impact. Training and supporting staff and volunteers in the use of the system. Supporting with rotas and booking of training sessions when necessary. Ensuring all data is managed in line with the RA’s Data Protection Policy.
Oversee communications to all volunteers ensuring they have all information needed to succeed in their role, including sending weekly newsletter via our email campaign management system.
Manage the RA Guides, leading on the all logistics of running the Tour Programme, including rotas, training and liaising with the Collections and Learning Teams on content and future development of the Tours.
Work with relevant departments to ensure volunteering activities are evaluated from all angles (volunteers, staff and visitors) and take necessary steps to improve experience for all. Keep a log of relevant stats to be reported on.
Manage and develop recruitment of volunteers continuing to attract a diverse range of people from varying backgrounds.
Develop induction and training programmes, keep handbook for volunteers updated. Offer advice and support to volunteers during their time at the RA, and to all departments working with volunteers.
Lead on volunteer engagement and recognition events including tours of exhibitions, reciprocal visits, meetings and coffee mornings.
Organise and lead a quarterly ‘Volunteer Forum’ or equivalent for staff and volunteers, to gain feedback and continuously improve voluntary opportunities at the RA for all involved.
Implement RA wide framework for offering work experience and work placement opportunities in line with the Work Experience Policy.
Join team of Designated Safeguarding Officers and work with the HR and Learning teams to ensure Safeguarding policy and procedures are adhered to. Organise and lead on training staff and volunteers in best practice approaches to Safeguarding and support administration of DBS check as needed.
Continue to foster relationships with external organisations to maximise the opportunities for volunteering and placements within the RA and ensure that these are made available to a wider range of people through a fair selection process.
Work with the Head of Human Resources to monitor and conform to budgetary requirements for volunteers, and ensure compliance with legislation within HR.
Work with the Recruitment Advisor and Marketing Team to promote all volunteer opportunities at the RA, help to unify external communication about volunteering opportunities via the website and onsite.
Build and extend network of professional contacts to develop the RA’s knowledge of current and best practice in the area and participate in discussions on volunteering practice with staff and fellow professionals.
Assist HR team with coordination of Academy wide training activities.
Comply with all relevant Health & Safety policies, procedures and regulations and takes appropriate and reasonable care for the safety of colleagues and visitors to the Academy.
Undertake any other duties that may reasonably be allocated by the Head of Human Resources.
Comprehensive knowledge of best practice within volunteering, particularly within an art, cultural or heritage setting.
At least two years’ experience of working within a volunteer management context preferably in a heritage, cultural or arts setting
Experience of developing volunteer opportunities and work experience programmes
Experience and understanding of community organisations and partnership-working
Experience of managing volunteer recruitment processes
Experience of coordinating training programmes
Experience of monitoring and managing a budget
Experience of using databases and email platforms or similar
Fully IT literate, including MS Office, including Word, Outlook and PowerPoint
Experience of using databases and email platforms or similar
Logical, analytical, problem-solving skills and attention to detail
Excellent time management and ability to prioritise when juggling multiple projects
Ability to advocate change within an organisation
A flexible, innovative and creative approach to work
Excellent interpersonal skills including tact and diplomacy
Ability to work collaboratively
First class communication skills both written and verbal
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